Applications

Customer Management – Microsoft™ CRM Integration

Avaya and Microsoft Business Solutions have signed an agreement to create a packaged applications and hardware solution for all small and medium businesses with multiple customer touch points. This alliance will position IP Office as the Convergence platform of choice for customers of Microsoft CRM™.
IP Office support for Microsoft CRM has been divided into three phases, providing telephony integration (screen pop) is phase one while phases two and three deal with an integrated reporting module. This strategic alliance is aimed at small and medium businesses who need an interconnected workplace extending across business systems, communications infrastructure and web services. They also need a turn-key system, simple implementation, and an affordable price point.
For IP Office systems running software release 1.4 and above, the first phase of this program has been introduced. This includes the development of a TAPI based CTI application integrated with Microsoft™ CRM.