What New In Version 4

Voicemail - Call Recording

• Recordings can be made against the following:

Incoming Call Route = Life of Call (new in 4.0)
Hunt Group = Within Group
User = With User

Recording is ended if the call passes to another endpoint (out of context). Hunt group recording continues ONLY if the call is transferred within the group (in context) .Any call (normal, conference, intrusion) can be recorded, regardless of the endpoint type (IP to IP direct media calls can now be recorded in 4.0) Park and Hold pause recording

Call Recording

• IP to IP Direct Media Calls will be rerouted via a codec if recording is invoked
• Hunt Group recordings will provide the ID of both the Hunt Group and the Agent for VRL as well as the calling party
• Calls being recorded due to Hunt Group settings will continue to be recorded if transferred within the Hunt Group/Overflow Hunt Group
• If a call goes to a Night Service/Out of Service Group, then the Night Service/Out of Service Group settings will be applied
• Calls being recorded due to User settings will result in the recording being stopped if the call is transferred to another destination
• If a call to a User with recording set, that is unanswered by the User will NOT initiate a recording. Examples, Diverts, transfer and call pickup
• Outbound calls that are account coded will be checked against account code table to see if they should be recorded. This recording is delivered to the Users automatic recording mailbox setting
• Holding or Parking a call will pause the recording until it is taken of Hold or Park
• A keep a live will be sent every 5 seconds to the VMPro server. A voicemail channel will continue to be used during the Held state.
• Calls can now be recorded by the Incoming Call Route Form, when enabled the call will be recorded for the life of the call

Alternate Route Selection

• ARS replaces Least Cost Routing
ARS is more flexible than LCR
Provides automatic fallback when primary trunk fails (e.g. Analog trunk fallback if T1 fails)
Existing LCR configurations automatically converted to ARS when upgrading to 4.0

• When a dialled number matches a short code that specifies that the number should be dialled, there are two methods by which the routing of the outgoing call can be controlled
Route calls direct via outgoing line group ID
Route calls via ARS route ID. The final routing of the call is then controlled by the setting available within the ARS form
• ARS Features
Secondary Dial Tone
Out of Service Routing
Out of Hours Routing
Priority Routing