Contact Centers
Contact Centres
Today's business realities are more complex than ever before. Opportunities for success are multiplying daily.
New business strategies and technologies can improve your productivity, lower costs and speed your time to market. But as fast as the possibilities are growing, new business challenges and risks are keeping pace.
Expectations have never been higher for your business to be fast, accessible and customer-focused, and customers who don't find these qualities in your business will quickly move on to someone else. Rocket's multiple solution, building block approach allows progressive deployment of a comprehensive range of compatible components as and when budget or resource permits.
Contact Centre Features
Compact Contact Centre (CCC) is the next-generation contact centre solution for small and medium enterprises, providing managers with both historical reports, and real-time view of the contact centre activity.Tightly integrated with the whole of the IP Office portfolio, CCC has been designed to allow organizations to manage their customer facing department or contact centre effectively and improve customer service.
CCC is one of a range of call centre components offered by Rocket that extends to controlled Callflow scripting, auto-dialling and voice recording.
Overflow and Out of Hours
Call centre professionals are all too familiar with staff turnover, the cost to hire and train personnel and high call volumes at peak times. And that's just the beginning. Rocket Ansa-Call helps you when it is not cost effective to hire, train, and manage additional representatives in your centre. Your Rocket Ansa-Call team is trained specifically on your company and your products and services and assisted by sophisticated Callflow software designed to control and optimise customer interaction. Your customers won't even know they are speaking with someone from a different company.
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