What New In Version 4
What New In Version 4
New Features & Enhancements
Available on IP406 V2, IP412 and Small Office Edition (identical to IP Office Professional Edition running on IP Office 500).
The following provides just a snapshot of the new business-enhancing features provided with this new release.
New remote diagnostic application
The System Status Application (SSA) is designed for fast diagnosis and speedy resolution of field issues, resulting in reduced site visits and increased customer satisfaction. SSA also warns when system resources are reaching capacity (trunks, VCM, voice ports, etc.). Access to the SSA client can be local or remote, and historical alarms are stored on IP Office without the need for a local PC.
SIP trunking
SIP telephony can offer substantial savings compared to traditional exchange lines and are handled like any other line on IP Office, In addition, any phone on IP Office can use SIP services.
Seamless mobility
New to Release 4.0 is Remote Hot Desking. Workers (consultants, lawyers, managers, etc.) can have the same features or restrictions (e.g., international calls) in any networked office — they simply log in to any phone within the Small Community Network and their number and voice messages follow them wherever they are.
Enhancing customer service
Hunt groups can include members from other IP Office locations, and queue management features apply. Calls can be recorded for the life of the call, even when transferred.
Messaging enhancements
Available on Embedded Voicemail and VoiceMail Pro “Visual Voice” reduces errors and minimizes training. Users interact with voicemail through context-sensitive keys on the large display phone. Cascaded out-calling on VoiceMail Pro can escalate left messages to multiple devices and locations.
ISDN enhancements
Support for Advice of Charge (AOC), Call Completion to Busy Subscriber (CCBS), Malicious Call Identification (MCID) and Partial Rerouting (PR) enhances user productivity and minimizes call costs.
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